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Frequently Asked Questions

Are We Involved In The Design Process?

We begin by learning as much as possible about your project needs and then ask for your trust to deliver the results you hired us for. We value your feedback throughout the process.

Are Your Plans Permit Ready?

The plans presented to you are not permit-ready, they are illustrative to help you understand the design. We can provide permit ready plans if required and will work with an Architect or Engineer when required.

What Are The Typical Timelines For Completing A Project?

Initial conceptual design plans are presented within 8 weeks from the launch of your project. Often full renovations take several months to complete. Now longer than ever due to supply chain issues.

Can We Use Your Trades And Suppliers?

When we're involved in the implementation, we bring our trusted trades to your project & suggest options for whom you may want to hire. Our suppliers only sell to the design trade, and therefore can not sell directly to our clients.

Do You Include Revisions In The Price Should We Wish To Make Any Changes?

We provide one round of revisions at both the conceptual stage and the final design stage. We ask that you share all of your input at one time so we can make edits as efficiently as possible.

"....helped me choose colors that not only looked beautiful, but also complemented the style and mood I wanted to create..."



Client's Role

To achieve a successful design, we strongly believe in a collaborative effort between our clients and our designers. During the initial consultation and subsequent meetings, we gather valuable information to uncover your goals, ideas, and design style. Our team is experienced in asking the right questions to understand your needs and preferences.

At our studio, we take pride in providing a concierge level of service, where clients can trust us to handle all aspects of their project. You can relax knowing that we will curate the ideal version of your dream property, guide you through design decisions, and manage every detail through to final installation.

To ensure our collaboration is successful, we kindly request that you provide us with the necessary information and input during the design process. We value your ideas and feedback, and we will work closely with you to achieve your vision for your home and garden.

Cues For Your Preferred Design Aesthetic

To ensure that we are on the same page, we provide a style guide for you to browse. You may find styles that resonate with you immediately. Although we craft original and distinctive spaces for each client, we will reference the projects you connect with to establish your preferred design style.

Additionally, we may request that you share any magazine clippings, Pinterest boards, Houzz idea books, or Instagram feeds that you have gathered as sources of inspiration. If you have not collected any inspiration photos or ideas, that is perfectly fine. We will ask the appropriate questions to reveal your desired design aesthetic.

Cues For The Functionality Of The Space

To assist us in comprehending how you currently live in your home and how you intend to utilize the new space, we suggest that you fill out our Design client questionnaires. This is one of the tools we utilize to gain insight into your needs and preferences.

Be Open To New Ideas

To ensure a successful outcome for your project, it is vital to remain receptive to novel concepts.

After all, you have enlisted our services for a reason. You are investing in your lifestyle, and being open to fresh ideas from a reputable design studio such as ours is critical. We introduce our clients to innovative ideas, products, cutting-edge technology, and the latest trends to deliver a bespoke interior tailored to your requirements.

We stay current with the latest developments in design by attending furniture markets, industry events, brand immersion tours, trade shows, and continuing education. This enables us to bring you the finest and most unique products available.

Our advanced visual tools allow us to coax you out of your comfort zone and help you visualize the magnificent vision for your space.

Be Open To The Financial Conversation

We kindly request that you engage in an open and transparent discussion about the financial investment required for your project. We understand that determining the appropriate investment amount can be challenging as a consumer, but we urge you to consider the range that would be feasible for you and share that information with us.

We take great care in advising you on a reasonable investment based on your lifestyle needs, functional requirements, preferred design style, and other factors that may impact your investment amount. We aim to set realistic expectations regarding this crucial aspect of your project, and the financial conversation is an essential part of the process.

Given the wide range of costs within the industry, it is difficult to determine the exact investment amount before embarking on the design, sourcing, and quotation process. Nevertheless, we can use past project data and other factors to provide you with a general range to begin with.

Our recommended approach is to create your PLAN A, which represents your ideal vision for the project, and then establish the investment amount based on that. We can then make adjustments to align with your desired investment range.

Tell Us If You Don't Love Something

As a team of designers with extensive education and travel experience, we have had the privilege of serving a wide range of clients with varying needs. We have a deep appreciation for diverse design aesthetics, styles, colors, motifs, and objects.

We possess a unique ability to recognize beauty and potential in objects that others may not see. Therefore, if we present an idea or product that you don't find appealing, we encourage you to let us know. Rest assured, your feedback will not offend us.

We may ask follow-up questions to understand your reasons for disliking the idea or product, as this information can be helpful in achieving the project's overall vision.

If the idea or product is critical to the design and functionality, we will work diligently to help you visualize its role. However, in most cases, we are more than happy to make revisions to align with your preferences.

Ask Questions

We make a concerted effort to keep you up-to-date throughout the process, providing you with at least weekly updates. However, if you have any questions or concerns about any aspect of the process, we encourage you to ask and share your thoughts.

Our open-door policy ensures that communication lines remain open. You are welcome to reach out to us at any time with questions or feedback regarding your project.

Earning your trust is a top priority, and we take any concerns you may have seriously. Our commitment to you includes maintaining transparency in our policies and practices.

A Little Patience

The global supply chain disruptions caused by COVID-19 are affecting all industries, including the design industry. Unfortunately, lead times and product availability are more unpredictable than ever, with some categories experiencing delays ranging from 2 to 9 months.

Despite these challenges, please know that we are doing everything in our power to move things along as quickly as possible. We are taking a thorough and careful approach to sourcing products and hiring tradespeople. Additionally, we have implemented enhanced order tracking and vendor communication processes to keep our clients informed every step of the way.

We understand that this situation requires patience and flexibility from everyone involved. Rest assured that we are committed to overcoming these obstacles and delivering a result that is well worth the wait.

Have Fun

We want you to enjoy the process and leave the heavy lifting to us. We understand that nothing is ever 100% perfect, but we are here to take care of any issues that may arise. With years of experience in the industry, we are equipped to handle almost anything that could go wrong, and we always come prepared with solutions.

Our goal is to make the process fun and stress-free for you. We take care of even the smallest of details so that you can relax and enjoy the journey. Trust us to guide you through the process with ease and expertise.

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